PRIVACY POLICY
Last Updated: 2025
Avernac Enterprises Private Limited
1. Introduc tion
Avernac Enterprises Private Limited (“Avernac”, “Company”) is committed to safeguarding the privacy of every individual and business entity that interacts with our website, products, and services.
This Privacy Policy explains:
What data we collect
Why we collect it
How we store, secure, and use it
How long we retain it
Whom we share it with
Your rights under the Digital Personal Data Protection Act (DPDP Act), 2023
International transfer rules
How you can contact us
By accessing our website, contacting us, requesting a quote, downloading catalogues, or submitting any information to us, you agree to this Privacy Policy.
2. Definitions
For clarity:
“Personal Data” means any data that can identify an individual.
“Data Principal” means you — the person providing personal data.
“Data Fiduciary” means Avernac — the organization deciding how data is processed.
“Processing” includes collecting, storing, using, sharing, or deleting data.
“DPDP Act” refers to India’s Digital Personal Data Protection Act, 2023.
3. Scope of This Policy
This Policy applies to:
Website visitors
Buyers and importers
Suppliers
Business partners
Individuals filling contact forms or communicating with us
It covers all digital interactions on:
Email communication
WhatsApp communication
CRM systems
Any platform used by Avernac for business communication
4. What Personal Data We Collect
We collect data strictly required for business communication, quotations, and export operations.
4.1 Data You Provide Directly
When using our website or contact form:
Full Name
Company Name
Email Address
Phone / WhatsApp Number
Country & Location
Product Requirements
Quantity Requirements
Delivery Port
Packaging Preferences
Business Documents (if required in later stages)
Any additional notes
4.2 Automatically Collected Data
Through analytics and cookies:
IP Address
Browser Type
Device Type
Operating System
Pages Viewed
Time Spent on Website
Referring Source (Google, Social Media, etc.)
4.3 Business Operational Data
Only when necessary:
Shipping address
Tax/GST/VAT details
Export license information
Documentation details for customs
❗We do NOT collect or store:
Credit card information
Biometric data
Sensitive personal data
Financial passwords
Aadhaar or PAN (unless legally required for KYC)
5. Why We Collect Your Data (Purpose of Processing)
We process your data only for legitimate business purposes:
5.1 To Communicate with You
Respond to inquiries
Share catalogues
Provide quotations
Clarify product details
Discuss logistics & shipping
5.2 To Process Your Orders
Confirm orders
Source products
Coordinate packaging
Provide lab reports
Generate export documentation
5.3 To Improve Our Website & Services
Analyze website performance
Detect errors
Enhance user experience
Improve product offerings
5.4 Legal & Compliance Purposes
Generate export documents
Customs clearance
International trade compliance
Government reporting (if required)
6. Legal Basis Under the DPDP Act
We process your data on the following bases:
✔ Consent
Provided when you fill a form or contact us.
✔ Legitimate Business Interest
We must process data to operate an international export business.
✔ Contractual Necessity
To execute shipping, packaging, and supply operations.
✔ Legal Obligation
We must retain certain records as per government and export laws.
7. How We Store & Protect Your Data
We use multiple layers of protection:
✔ SSL encryption
✔ Secure Indian and international servers
✔ Restricted internal access
✔ Firewalls & intrusion monitoring
✔ Password-protected systems
✔ Encrypted backups
We follow strict internal confidentiality protocols.
Only authorized staff can access your data.
8. Data Retention
We retain data only as long as needed:
Inquiry data: 12–24 months
Communication data: 12–24 months
Export documentation: As required by law (3–7 years)
Supplier data: As long as business relationship exists
You may request deletion anytime unless restricted by law.
9. Sharing Your Data (Third-Party Processors)
We never sell or trade your data.
We may share your data only with trusted third parties necessary for export operations:
Freight forwarders
Shipping lines
Customs agents
Warehousing partners
Testing laboratories
Packaging vendors
Banking institutions
Insurance providers
Communication tools (Email, WhatsApp APIs, CRM)
All third parties follow confidentiality and data protection requirements.
10. International Data Transfer
Since Avernac deals with global trade, your data may be shared internationally strictly for:
Shipping
Customs
Documentation
Order fulfillment
All transfers follow legal safeguards and confidentiality commitments.
11. Cookies & Tracking Technologies
We use:
Analytics cookies
Performance cookies
Essential session cookies
We do NOT use advertising or behavioral tracking cookies.
You may disable cookies, but parts of the website may not function properly.
12. Your Rights Under DPDP Act 2023
As a Data Principal, you have full rights to:
✔ Request access to your personal data
✔ Correct inaccurate data
✔ Withdraw consent
✔ Ask for deletion (“Right to Erasure”)
✔ Request details on how your data is used
13. Withdrawal of Consent
You may withdraw your consent anytime.
However, withdrawal does not affect:
Completed processing
Legal obligations
Shipments already in process
Some services may become unavailable after withdrawal.
14. Children’s Privacy
We do not knowingly collect data from individuals under 18.
If such data is found, we will delete it immediately.
15. Data Breach Protocol
In the unlikely event of a breach, we will:
Contain the breach
Notify impacted users (as applicable)
Investigate cause
Improve system protection levels
16. Third-Party Websites
Our website may link to:
Industry websites
Certification portals
Shipping portals
Government portals
We are not responsible for their privacy practices.
Users should read those policies separately.
17. Email, WhatsApp & Communication Policy
By contacting us, you agree that we may:
Reply to your inquiries
Share product catalogues
Send quotations
Provide order updates
Share documentation
Request business information
We do not send promotional spam.
18. Changes to This Privacy Policy
We may update this policy as required by:
Law changes
Business expansion
Website updates
The updated date at the top will always reflect the latest version.
